Account deletion and privacy requests
Last updated October 2, 2026
Delete your account in the app
Open Profile > Settings > Delete My Account, choose a reason, and confirm Delete my profile. This is permanent deletion, not deactivation. Use Request my data in Settings before deleting if you want a copy; email info@roostmate.app with your full name and account phone number. Uninstalling the app does not delete your account. If you cannot sign in, email info@roostmate.app from your registered email or identify the phone number on your account. We may verify ownership; never send us a password or verification code.
What is removed
The deletion flow removes uploaded photo objects, the account and profile, claimed onboarding information, phone challenges for the account number, sessions, prompts, handshakes, matches and their messages, blocks, passes, household memberships and votes. Deleting a household owner also removes that household. Conversations removed with a match disappear for both participants. Copies saved independently by another person are outside our control.
What may remain
Safety reports retain their reason, details and review records after account links are removed. Free text can still identify people; these reports are not necessarily anonymous. Waitlist and contact submissions are separate records: include these in a privacy request if you want them removed. Unclaimed onboarding records, provider logs and backup copies may also require separate handling. Limited information may be retained for security, disputes or legal obligations, with use restricted to those purposes.
Other privacy requests
Email info@roostmate.app to request access, correction, deletion, a portable copy, withdrawal of optional consent, or review of a denied request. State which request you are making and enough information to locate the record. An authorized agent may contact us with proof of authority; we may separately verify the person concerned. Where applicable law grants an appeal, reply with Privacy appeal and your original request details. We respond within applicable legal deadlines and explain any permitted exception. You may also contact your state attorney general. We do not penalize you for exercising privacy rights.
Data export and timing
Request My Data in Settings explains how to ask us by email for a copy of core account and activity data. That copy is not a download of every provider log or photo file. A successful in-app deletion removes the active account data handled by that flow; it does not mean every backup or independent provider record has been erased immediately. If deletion fails or a request concerns retained records, contact us so we can investigate and confirm the outcome.